Marinage

Refund Policy

Last updated: 16 October 2026

This policy covers payments made to Marinage on www.marinage.in. Marinage is run by Raunak Biswas under the registered business name Marinage Industries, on behalf of the Marinage business, 3rd Floor, Sree Durga Apartment, Andul Mouri Rd, Pirtala, Andul Mauri, Duillya, Howrah, West Bengal 711302, India. Payments are processed by Razorpay and received for Marinage by Raunak Biswas.

1. Trips, rentals, charters and boat sales

Online booking and payment for trips is not open. Marinage does not take any payment for a trip, rental, charter or boat sale. You pay the Owner directly, on terms you agree with them.

So any cancellation, refund or deposit for a trip or a sale is between you and the Owner. Marinage cannot refund that money and cannot force an Owner to. Agree the cancellation and refund terms with the Owner in writing (Marinage messages are fine) before you pay. If an Owner behaves dishonestly, report it to contact@marinage.in: we may remove the Listing or suspend the Owner.

2. Plans, credits and featured listings

These are digital services that start as soon as your payment is confirmed (see our Shipping Policy).

2.1 Plans (passes) are not refundable once bought. A pass bought while another is running starts when the current one ends, so check your current pass's end date before buying another. Passes do not renew automatically, so nothing is charged again unless you buy again.

2.2 Credit packs are not refundable once added to your account. Credits have no cash value. If an Owner of a boat for sale does not reply to your new conversation within 7 days, the credits you spent on it are returned to your account as credits, not as money.

2.3 Featured listings are not refundable once the featured period has started. If we remove your Listing for breaking our Terms, the unused featured days are not refunded.

3. When we always refund in full

We refund the full amount, to the original payment method, if:

  • you were charged twice for the same purchase;
  • you were charged but the plan, credits or featured days were never added to your account;
  • we could not provide what you paid for, for example because the plan was withdrawn or the boat was no longer for sale when the payment arrived (in this case the refund starts automatically);
  • the payment was made without your permission and you report it within 30 days.

4. How to ask for a refund

Write to contact@marinage.in from the email address on your account, with:

  • the date and amount of the payment;
  • the Razorpay payment ID from your receipt (it starts with pay_);
  • what went wrong.

We reply within 2 working days.

5. How long a refund takes

Approved refunds are sent back to the original payment method through Razorpay within 5 to 7 working days of approval. Your bank or card issuer may take a few more days to show it. We cannot refund in cash or to a different account.

6. Questions and complaints

contact@marinage.in, +91 82740 12419. If you are not satisfied, write to our Grievance Officer, Raunak Biswas, at krakenrk04@gmail.com.