Frequently asked questions
Can I book and pay for a trip on Marinage?
Not yet. Online booking and payment for trips will open soon. For now, open the boat's page, check the dates and prices, and press Message the owner. You agree the trip, the price and the payment directly with the Owner.
Is messaging an Owner free?
Yes, for boats to rent or charter. You need a Marinage account to send a message.
Who do I pay for a trip, and who handles refunds?
You pay the Owner directly. Marinage does not take, hold or pass on any money for trips, so we cannot refund it. Agree the cancellation and refund terms with the Owner in writing before you pay; Marinage messages are a good place to do that.
Who is responsible for my safety on the trip?
The Owner and their crew. They are responsible for the boat, its safety equipment, a qualified crew, and their licences and insurance. Follow the crew's safety instructions, and do not board a boat you think is unsafe. Marinage does not run trips.
What does "Verified papers" mean?
It means our team has looked at a copy of that paper (for example the registration or insurance certificate) and it looked valid on the date shown. It is not a physical inspection of the boat or a guarantee of its condition.
What if something goes wrong with an Owner?
Write to contact@marinage.in with the boat's link and what happened. We can remove a Listing or suspend an Owner, but we are not a party to your deal with them.
Who can see boats for sale?
Featured boats for sale, and boats in categories open to everyone, can be seen by all members. The rest of the sale catalogue, and messaging their Owners, need a plan. See Pricing.
How much does it cost to message the Owner of a boat for sale?
Starting a new conversation uses messaging credits; how many depends on the boat's category and is shown before you send. Replies are free. If the Owner does not reply within 7 days, the credits come back to your account.
Does Marinage hold deposits or complete sales?
No. A sale is agreed and paid directly between buyer and seller. Get your own survey, legal and registration checks done before you pay.
What types of vessels can I find on Marinage?
Boats, yachts, personal watercraft (jet skis), inland and river vessels, and commercial and tourism craft suited to Indian waters.
Does Marinage offer advice and help beyond the website?
The Marinage team also helps buyers and owners directly, on request: choosing a vessel for your water and use, understanding prices and running costs, registration and compliance steps, import feasibility, arranging surveys and inspections by marine professionals, and introductions to shipyards for new builds. This help is advisory and is agreed with you separately, including any fee, before it starts. Final approvals always come from the authorities, and the condition of a vessel can only be confirmed by a proper survey. Write to contact@marinage.in to ask.
Can Marinage help me build a boat?
Yes. Use Build your Dream Boat with Marinage to tell us what you want: our team reads every request and will contact you. Only Marinage sees your request; Owners do not.
What do plans, credits and featured listings cost?
All prices are on the Pricing page, in Indian Rupees, and shown again before you pay. The price shown is the full amount you pay.
Do plans renew automatically?
No. A plan runs for the 30, 90 or 365 days you bought, then ends. Nothing is charged again unless you buy again.
Why does my bank statement show "Raunak Biswas"?
Until Marinage is registered as an LLP, payments to Marinage are received for it by Raunak Biswas, through a Razorpay account in his name. We will tell you when the LLP takes over.
Do I get a GST invoice?
Not yet. Marinage is not registered under GST at present, so no GST is charged and we cannot issue a GST invoice. Write to contact@marinage.in if you need a receipt.
Can I get a refund?
See our Refund Policy. In short: plans, credits and featured days are not refundable once they start, but we always refund double charges, purchases that never reached your account, and anything we could not provide.
Is my payment information safe?
Payments are processed by Razorpay. Your card, UPI or bank details are entered on Razorpay's page; Marinage never sees or stores them.
How do I list my boat?
Sign in, choose List your boat, add photos, the boat's details, where it sits on the water and your prices, and upload its papers. We review the Listing and the papers before it goes live. You need a verified phone number to publish.
Does Marinage take a commission on my trips?
No. Customers message you and pay you directly. Marinage takes no commission on trips today.
What papers do I need?
The registration, insurance, licences and survey or safety certificates the law requires for your boat and for each way you offer it. The listing form tells you which ones each offer needs. You are responsible for keeping them valid.
Do I need to verify my identity?
Yes. Every member verifies: owners send their PAN, proof of address, GST number and the other documents the form asks for. Customers verify with their PAN and proof of address, and you see whether a customer messaging you is verified.
Can I earn by sharing boats?
You can join the affiliate program, get links to boats and a sign-up link, and share them now. We count the clicks and sign-ups they bring. No commission is earned or paid until online booking opens; we will publish the commission terms before then.
Do I need to say I am an affiliate when I share?
Yes. Say clearly that you may earn from your link, wherever you share it.
How do I delete my account?
Write to contact@marinage.in from the email address on your account. See our Privacy Policy for what we keep and for how long.
Who runs Marinage?
Raunak Biswas, under the registered business name Marinage Industries, on behalf of the Marinage business. Marinage is being registered as a limited liability partnership (LLP). Address: 3rd Floor, Sree Durga Apartment, Andul Mouri Rd, Pirtala, Andul Mauri, Duillya, Howrah, West Bengal 711302, India. Email contact@marinage.in, phone +91 82740 12419. Complaints: our Grievance Officer, Raunak Biswas, at krakenrk04@gmail.com.
